MASCO SHUTTLE SERVICE UPDATE - 8-31-20
Due to COVID-19, MASCO has made a number of modifications to the shuttle service to meet the changing needs of our members. Effective August 31st 2020, we will be making another round of changes. These changes will primarily impact the Ruggles AM, Ruggles PM, JFK PM, Wentworth PM Pilot, and the M2. Additionally, there have been other modifications over the past six months which are also noted below for your reference.
August 31st 2020 Route Updates
Ruggles AM – Shuttles will depart every 4-5 minutes during the AM rush hour rather than every 6-8 minutes.
Ruggles PM – Both the BIDMC and BWH Ruggles Shuttles will each have more service. The frequency on both routes remains every 5-10 minutes, with 5 minute frequencies occurring more often than previously.
JFK PM - Will no longer service the Wentworth Lot, increasing space available for JFK/Andrew riders.
Wentworth PM Pilot - Will increase from 1 bus operating once every 25-30 minutes to 2 buses, providing 10-15 minute service. This frequency level is effectively the same as what the Wentworth has in the AM and previously had when combined with the JFK PM.
M2 - Service is increasing from a bus every 30 minutes to a bus every 20 minutes during peak periods. Normal Mid-Day and Evening service.
JFK AM - Schedule will remain the same, but additional shuttles will be made available to help with high capacity trips.
For questions, concerns, or general feedback, reach to us here: https://shuttlesupport.masco.harvard.edu/.
MASCO has worked hard over the last five months to maintain the best service possible. All routes and schedules remain essentially the same with some modifications and enhancements to provide the best opportunities for social distancing and safety. Ridership is being closely monitored each day for areas needing alteration. As of August 20th, ridership on the MASCO shuttles is approximately 45-50% of pre-COVID ridership.
During this difficult time, we remain committed to providing the best service possible and have taken/are taking the following actions:
Using larger vehicles in certain areas where possible to allow for more distance between people.
Requiring masks for all passengers and drivers at all times while on MASCO vehicles.
Limiting capacity to 25 passengers on large vehicles and of 10 passengers in smaller vehicles. Should more passengers attempt to board than the capacity allows, the driver may ask a rider to wait for the next vehicle. If a person has already boarded who exceeds capacity, the driver may ask that person to disembark and wait for the next shuttle.
Marking off seats to note where passengers may sit to leave sufficient space between people.
Additionally, stickers are placed on the floor noting where standees may stand while capacities are decreased.
Mounting hand sanitizer stations at the rear door of vehicles.
Enhancing cleaning by doing a mid-day wipe down of all high touchpoint areas on every vehicle before returning to PM service on top of the nightly deep clean of every vehicle.
Increasing ventilation when weather permits allowing drivers to open windows and roof hatches increasing airflow in the vehicles.
Expanding locations with supervisors present at crucial boarding locations to assist drivers and passengers during this time. They will monitor passenger levels, assist with mask compliance, and help the drivers determine when they have reached their capacity.
For questions, concerns, or general feedback, reach out to us here: https://shuttlesupport.masco.harvard.edu/.
All MASCO New Flyer vehicles are now equipped with driver shields. Beginning, Monday, September 21st, front door boarding with ID checks will resume.
As a reminder, the normal policy is stated below:
“Passengers must have proper identification to board any MASCO shuttle. Please have ID ready for inspection upon boarding. In addition, the Chestnut Hill Shuttle requires a parking sticker issued specifically for the Chestnut Hill Shuttle. Also, the M2 requires either a Harvard ID or a pre-purchased M2 Ticket. Please see the M2 Route page for more information. The Landmark Shuttle also requires a Harvard ID.”
Front door boarding and ID policy enforcement is a key step in normalizing shuttle operations as we move forward. We appreciate your compliance with both using the front doors, and presenting your ID to the driver upon entry.